Wound Care/Scrub Tech – Complex Healthcare of Arlington
The Wound Care/Scrub Tech provides outstanding support to physicians and healthcare providers while providing exceptional care to patients and customers within the clinical scope of a Medical Assistant. The Wound Care/Scrub Tech ensures that patients are welcomed in a warm and friendly manner and sees that their needs and expectations are met. Wound Care/Scrub Techs are responsible for ensuring smooth operations in fast-paced home and inpatient environments with the goal of a positive patient experience with every encounter.
Wound Care/Scrub Tech - Complex Healthcare of Arlington
The Wound Care/Scrub Tech provides outstanding support to physicians and healthcare providers while providing exceptional care to patients and customers within the clinical scope of a Medical Assistant. The Wound Care/Scrub Tech ensures that patients are welcomed in a warm and friendly manner and sees that their needs and expectations are met. Wound Care/Scrub Techs are responsible for ensuring smooth operations in fast-paced home and inpatient environments with the goal of a positive patient experience with every encounter.
Key Responsibilities
- Coordinates with the scheduler to ensure a positive patient flow
- Assists with front and back office duties
- Collects vital signs and testing as required by the healthcare provider
- Helps provider with collection, documentation, processing, and verification of information related to patient care in an EMR system.
- Keeps patients informed of wait times via phone calls and manages visit expectations
- Performs diagnostic tests when applicable and enters results
- Communicates patient concerns and needs to the healthcare provider
- Timely responses to patient inquiries and timely completion of assigned tasks
- Completes documentation of patient interactions
- Maintains car stock of supplies and tools needed while in the home
- Answers telephones, forwards telephone messages and under the direction of licensed staff schedules appointments, procedures and diagnostic tests
- Assists in routine clerical functions such as filing of medical information in patient’s records, locating and compiling department charts, obtaining medical records from other providers and entering charges for billing purposes
- Completes assigned training and education
Qualifications:
- Wound care, hyperbarics, and/or vascular experience is preferred.
- Willingness to scrub into procedures, if needed, is a must.
- One year previous of demonstrated customer service experience preferred.
- One year previous Physician Office experience preferred.
- Current CPR
- Certified Medical Assistant (CMA) preferred
- Must have working knowledge of medical terminology.
- Requires excellent communication skills to relate to physicians, patients, outside organizations/people, and other office staff.
- Knowledge of medical supplies, ordering procedures, inventory and clerical skills is helpful.